Insights on Building Mission-Driven Organizations
Practical lessons from 15+ years of leadership across nonprofits, real estate, and healthtech. Topics include AI implementation, nonprofit operations, business systems, and what it takes to scale organizations without losing your mission.
The Secret Sauce Behind My Operator Career Is Not an MBA, It Is Zapier
Zapier has quietly been the continuing education program of my operator career.
Not in the “take a course, get a certificate” way. In the “oh wow, I just rebuilt an entire department in an afternoon” way.
I did not come up through some glossy MBA to COO pipeline. I came up through broken spreadsheets, duct-taped CRMs, and nonprofit budgets that forced you to make hard choices fast. When you do not have headcount, you have to invent leverage. Zapier was the first tool that gave me that leverage.
The Rise and Flux of the Chief Automation Officer
When I first wrote about the Chief Automation Officer a couple years ago, it felt like a defining role for the next decade. Someone had to connect the dots between all the apps, processes, and platforms that were supposed to make work smarter. And for a moment, that was true — automation was the next big thing.
But in tech, “the next big thing” doesn’t stay still for long.