Insights on Building Mission-Driven Organizations
Practical lessons from 15+ years of leadership across nonprofits, real estate, and healthtech. Topics include AI implementation, nonprofit operations, business systems, and what it takes to scale organizations without losing your mission.
Collapsing the Skill Stack: How AI Turned a 10-Person Team Into One Operator
For most of the last 30 years, building anything meaningful required stitching together specialists. You needed a writer, a designer, a developer, a marketer, an ops person, a data analyst, a customer support lead, and usually a project manager to hold it all together. The work was not actually that complicated, but the coordination was. The bottleneck was never intelligence. It was friction.
AI removed that friction.
My Year in AI
This year was the first time artificial intelligence stopped feeling like a tool and started feeling like a partner. It was the first time I saw it not as something we bolt onto existing workflows but as something capable of reorganizing how my organizations think, operate, and scale. I entered the year curious. I am leaving it with a clear sense that my companies, my work, and even my personal operating rhythm have fundamentally changed.
My AI journey has been shaped by the fact that I work across different sectors. I run a real estate company that relies on operational consistency. I lead a national health nonprofit where trust and empathy matter more than efficiency. I collaborate on Gryt Health, a health tech organization focused on improving the patient experience in oncology. These roles should be worlds apart, yet AI made them feel connected. The same capabilities that helped a cancer survivor receive better follow-up also helped a Firmspace member get faster service. The common thread was not the technology itself. It was the intentional design of systems that amplified human work rather than replaced it.