Insights on Building Mission-Driven Organizations
Practical lessons from 15+ years of leadership across nonprofits, real estate, and healthtech. Topics include AI implementation, nonprofit operations, business systems, and what it takes to scale organizations without losing your mission.
AI Is Making Execution Cheaper. Executive Judgment Is Becoming More Valuable.
We built an AI support agent at Firmspace, named him Ethan, and watched members ask for him at the front desk. Six months later I shut him down. The technology worked. The judgment call was mine to make, and it's the kind of call executives can no longer afford to delegate.
Reflection: Hospitality Isn’t the Latte. It’s the Reliability. (Still True.)
In May 2024, I joined the Flex World Series panel hosted by OfficeRnD to talk about hospitality in flex workspace. The core idea still holds true today: hospitality isn’t what you add, it’s what you remove. Remove friction, remove uncertainty, and deliver reliability every single day.